Puffin stepping out of frame, with background

Please make sure you really want the items as I am unable to offer ‘sale or return’; if you need more photos or a chat to help with your decision, just let me know; I want you to be completely happy with the work you are buying. If I am making items to your specific requirements I will be happy to send photos regularly throughout the design and make process so you can be reassured that it will be what you wanted. For stock items you can cancel an order until the point at which I post it by contacting me directly. If, when you receive the stock items, you really can’t use them, please contact me within 5 days of delivery and we can discuss the options. Custom-made items and commissions cannot usually be cancelled after I have started making them, but please contact me immediately as I may not yet have incurred much cost and we can discuss the options. Similarly, custom-made items and commissions cannot usually be returned unless I have made a mistake or there has been shipping damage. If we agree that you will return any items, I will ask you to arrange and pay for their return. An exchange may be offered, with charges or refunds if the price is different; if this is not possible a refund, less handling charges, will be given. These terms do not affect your statutory rights.